G H Jonson suck&How to select furniture store

 My wife and I had a very bad experience with G H Jonson for the furniture we ordered from them including two dressers, one small table, one sofa, and two matching chairs. There were so many pitfalls with G.H. Johnson’s service and delivery. And in order to solve our problem we have to sue G H Jonson, and finally they set down the law suit with us by changing the sofa for us. We are not happy with this solution but it seems that we get no choice since law suit need a lot of time.

But  we decide to share our experience online to warn any people who is considering to buy furniture from G H Johnson. To be fair with G H Jonson we will just list the facts of our story. G H Jonson has asked us to close this website, but we believe it is our right to tell our story. You can also go to www.redflagdeals.com a shopping forum to search “G H Jonson” you will find out that some people have the same experience as us.

1) First it is the delivery guys. For the smaller dresser we ordered, they kept sending us the wrong model twice and only got it right the third time.The delivery guys would not want to listen what was wrong with the furniture they delivered. They always asked us to keep the furniture and call G.H. Johnson later to solve our problems. We also had to insist on the delivery guys assembling the furniture for us. G.H Johnson’s delivery guys were not happy with the request although that was part of the service we purchased. In addition the delivery guys were also not very careful when they moved furniture around my house, and they have made a long dent on my new hardwood floor when they moved the sofa.

2) Second, it is the poor quality of the products and horrible customer service. We ordered a sofa and two chairs two and half months ago, total cost $2938, we paid full amount upfront. Around two month later, our order arrived but there are quality issues. The color of the chairs was not what we have ordered for and is different from the color of the sofa. The cushions of the sofa are made of foam with different density. We notified the delivery personnel right on the spot the quality issues but they refused to take the products back. We contacted the store the same day but G.H. Johnson’s sales people were not responsive to our complaint. We have to keep calling them . For the period between Sep 18,2008 and Oct 11, 2008, none of the sales people we’ve talked to has give us any positive assurance that how they plan to solve the problem for us. The customer service manager Mark even didn’t even show up for the appointment we had with him for furniture inspection, and wouldn’t even bother to pick up his cell phone. Therefore, we visited G.H Johnson on Oct 11.2008 ask for a discount or refund. The sales people told us they have done nothing wrong, even through they did not check the sofa we ordered and delivery a wrong products. Therefore, they refused to let us return the products and give us 100% refund. Also they asked us to contact the manufacturer on our own if we want to negotiate any discounts on the products. When we complained to the manager Pat the bad service experiences we had with the store, he insulted us by pointing at our noses, threatened to call the police and chased us out of the store.

Our Lesson from this experience: How to select furniture store

1.        Most important never pay 100% upfront for any thing. Because after that you are hooked, and you are in a very bad position to negotiate a fair solution if anything happened. Even you paid by credit card after 60days it will be very hard to dispute the charge.

 2.        Before you sign the sales contract read and ask the sales person to tell you all the terms, especially the warranty, exchange, refund terms. Most of the sales guy will not tell you anything about this, but be very careful for those terms.

 3.        For the sale contract make sure it list the key specification of your order such as “color”, “style”, “material”. Bottom line is if anything goes wrong latter you have a paper to prove you did not get what you paid for.

 4.        Do the inspection of the furniture when it is delivered, do not sign anything if there is a problem, and insist the store to take the furniture back.

 5.         Try to buy furniture from big stores, they usually have better service.

 6.         If you are not happy with the deal, you have some rights according to the consumer protection acts http://www.gov.on.ca/mgs/en/ConsProt/STEL02_167849.html.

Finally I would like to thank you for reading our stuff, hope our website give you some help during your future hurting, if you have any questions please send email to ghjohnsonca@gmail.com we will try our best to answer your question.